I have been sent the wrong tickets or the wrong number of tickets.ĭ'oh! Please check your tickets as soon as they arrive so we can try to sort out any problems. If it's too late to get tickets to you by post, for most events we can offer Box Office Collection. To do so please either use the order tracker or login to y. If your order has not already been dispatched, you can change your delivery address online. How do I get my tickets sent to a new or different address? If your tickets are being posted and you haven't received them 10 days prior to the event, please contact us with your reference number and we will ch.
What if I don't have my tickets, and it's less than 10 days to the event? This varies from event to event because we don't always get the tickets into our office until nearer the date of the show. If the tickets are irreplaceable we will insist. Do you provide international delivery?įor orders outside of the UK, we will make an international delivery option available where possible. What does my delivery charge pay for?Ī delivery charge includes the secure delivery of your tickets to your stated address as well as the physical ticket stock, the printing and packing o. If the tickets you are buying are irreplaceable, we will send your tickets out using a secure and. Tickets are delivered via Royal Mail standard post. Sometimes we will ask customers to provide us with additional information to co.
We use state of the art technology to protect us, and you, from fraud. We use a GeoTrust Digital Certificate, and our order form carries the GeoTrust. Yes, we use 256-bit SSL encryption, the highest standard in common use. We do not accept cash, cheque or Paypal payments. The majority of our events are set up to useGigantic's paymen. This will depend on who is acting as the payment processor for the event. How will my booking show up on my bank statement? If after entering your details and clicking "Buy Tickets" you are returned to the order form, scroll down to see what has happened. Sorry, we don't do Paypal, Diners or American Express. We accept Visa, Visa Debit, Electron, MasterCard, Maestro, Solo, and JCB cards. What credit or debit cards do you accept? You can resend your order confirmation email by using theorder trackeror logging into youraccountif you have one. I haven't received my confirmation email? You'll get a clear on screen confirmation with a unique reference number when your transaction has successfully completed. How can I tell if my booking was successful? We know no one likes a booking fee, but sad. What is a booking fee?Ī booking fee is an additional charge on top of the face value of the ticket that makes everything happen. What does a booking fee pay for?īooking fees pay for Gigantic to offer a 7 days a week, 24 hours a day booking service, labour costs, dealing with any order issues, keeping the websi. You can change everything address, phone number, card details etc. Nope, your account can be edited by you at any stage. Do I need to make Gigantic aware of changes to my account? Do Gigantic store my card details?Ĭard details are sent directly to our payment processing bank, we get back a unique reference which we can then use to link your account to your card. Gigantic account is your own personal and secure login to to make purchasing tickets quick and easy. What is a Gigantic account and how do I set one up? We are indeed! We launched in April 2007 and since then we've had the pleasure of getting over a million of you into the gigs you love.
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